Privacy Policy | Emergency Plumber Sligo

1. Introduction

Emergency Plumber Sligo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at emergencyplumbersligo.com and our plumbing services.

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, telephone number, email address, and postal address when you request a quote, book a service, or contact us.
Service Information: Details about your property and the plumbing or heating services you require.
Payment Information: Payment details necessary to process invoices for services rendered. We do not store full payment card details.
Website Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs, collected through cookies and analytics tools.
Device Information: Browser type, operating system, and IP address collected automatically when you visit our website.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our plumbing and heating services
To respond to your enquiries and provide quotes
To schedule and manage service appointments
To process payments and send invoices
To send you service-related communications (appointment reminders, follow-up checks)
To improve our website and user experience
To comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

Contract: To perform a contract with you when you engage our services.
Legitimate Interest: To operate and improve our business, provided this does not override your rights.
Consent: Where you have given explicit consent, for example when submitting a contact form.
Legal Obligation: To comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Third-Party Services

We may share your information with the following third-party services:

Google Analytics / Google Tag Manager: For website analytics and performance tracking.
Contact Form Provider: To process and manage enquiries submitted through our online forms.
Cloudflare: For website hosting, security, and performance optimisation.

These third parties are required to protect your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Service records are typically retained for 7 years in accordance with Irish tax and accounting regulations.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to legal retention requirements.
Right to Restriction: You can ask us to restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Business: Emergency Plumber Sligo
Phone: 087 341 0745
Email: info@emergencyplumbersligo.com
Address: Sligo, County Sligo, Ireland

You also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority for data protection: www.dataprotection.ie.